FAQ

Most Asked Questions

Why does it take so long to get a text for mobile verification?

Ideally, it takes less than 10 seconds to get a Verification code to the preferred mobile number registered. If it takes longer be sure to be patient as it is perhaps a network providers' mishap. If it persists, give us a call or send a WhatsApp message +234 814 933 2331

As a dispatcher, is my BVN really important?

No, we would never ask for your BVN

How do I get paid as a dispatcher?

Koogah uses a delivery key system. Delivery keys are owned by the owner of the package. Once the delivery key has been imputed, the package is marked as delivered, and the funds are transferred to your Koogah Wallet. You can then withdraw instantly to your bank account.

What percentage does Koogah charge per delivery?

Koogah collects 15% off every delivery

I want to be a dispatcher, but I do not have BVN?

That's fine, we only require your NIN (National Identification Number) as means of identity verification. We will not ask for your BVN.

When would I be approved to start picking up packages to deliver?

It takes up to five(5) working days to get verified from the day of registration.

Do we have a tracking system?

Yes we do. Security is at the bedrock of our existence, The Koogah Customer application comes with a feature that allows you to track your dispatcher location in real-time from pickup to drop off.

Will Koogah ask for your BVN or NIN as a customer?

Koogah will never ask a Customer of his/her BVN or NIN.

Is my package safe?

Koogah employs a methodical security system that allows a customer total control, being able to see your package and most of all, choose your preferred dispatcher. Security is at the top of our priorities. We also have contingency plans for any hiccups that may arise, but we are in this business to serve, and that’s all we can do. We run a rigorous background check on our Dispatchers, making it quite impossible to not recover your package in the unlikely event that it gets lost or misplaced. Your packages are well insured.

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Koogah is available on both AppStore and Playstore for download